CPO Science

Help

Please read through the following frequently asked questions. Clicking on a question will expand to display the answer. If your question is not answered here, please contact Curiosity Place Online Support at 844-446-9276 (844-44-MY-CPO), Monday through Friday, 7:00 AM to 6:00 PM ET, or email us at CPOservicedesk@schoolspecialty.com. Please include a description of your question or issue, your contact information (name, school, address, phone) and the best method and times to reach you.

ONLINE ASSESSMENT

I clicked Online Assessment and was directed to this page.

If you clicked Online Assessment and were directed to this page, it is because your school or district has not yet completed the steps to set up Online Assessment for CPO Texas Middle School Grades 6, 7, 8. If you are a teacher, please contact your curriculum coordinator to discuss implementing this feature for your school or district. With Online Assessment, students can take tests online, and teachers and administrators can generate reports. Curriculum coordinators should contact Karen Moore (karen.moore@schoolspecialty.com) to proceed with school or district setup or for more details.

If you are evaluating CPO Science and have entered a trial code, you will not have access to the Online Assessment feature. Please contact your sales consultant for a demonstration of this feature.

I want to know more about Online Assessment for CPO Texas Science Grades 6, 7, 8.

With Online Assessment, students can take tests online, and teachers and administrators can generate powerful reports. If you are a teacher, please contact your curriculum coordinator to discuss implementing this feature for your school or district. Curriculum coordinators should contact Karen Moore (karen.moore@schoolspecialty.com) for more details or to proceed with school or district setup.

Registering and Logging In

I have a course code and am registering for the first time. 
  1. Register for a Curiosity Place account. Register for a Curiosity Place account using your school email on the registration page. Follow the on-screen instructions to complete your registration. We encourage users to register with an organization (your school or district), if applicable. Registration requires your school email address, district or school address information, and a password that is 8 characters in length. A confirmation email will be sent to your email address.
  2. Activate access to purchased courses. Once you log in to Curiosity Place, you will be brought to your Teacher Page. Select the Activate a New Course / Trial button in the My Courses area. Enter the course code that came with your product. Click Submit and wait for your Teacher Page to reload.
  3. Access course resources on your Teacher Page. Once you have entered a course code, you will be able to click on the link(s) associated with that course in the My Courses area to access related resources.

The following You Tube video is an overview of the registration process. Please note that this link will take you out of Curiosity Place.com: https://www.youtube.com/watch?v=hPkxxD90BnM

I am a previous Link to Science user. What do I do?

Please proceed to the Registration page and follow the steps to register for an account. You will then enter your course code on your Teacher Page as detailed above.

I do not know if I am part of an organization or if I am considered an individual.

If you are a teacher or administrator with a school district, please register as a member of an organization. This will allow you to be identified with your school or district and be informed of updates or additions to your district's School Specialty products. If you do not work for a school, district, or university, please register as an individual.

I cannot find my school district in the system. What should I do?

If your organization is not found, please try modifying your search criteria. For additional assistance, please contact Curiosity Place Online Support at 844-446-9276 (844-44-MY-CPO), Monday through Friday, 7:00 AM to 6:00 PM ET, or email us at CPOservicedesk@schoolspecialty.com

After I registered, I did not receive the confirmation email message. What should I do?

Check your spam folder for a message from School Specialty. If your district requires email senders to be validated, add loginhelp@schoolspecialty.com to your list of approved contacts. If you still do not receive the message, please contact CPOservicedesk@schoolspecialty.com

I am not located in the U.S. What do I do?

Unfortunately, our system does not have the ability to process addresses outside the U.S., or Canada, at this time. If you are working for an international school, we suggest registering with the address of an affiliate organization in the U.S. Alternatively, you can register as an individual.

I would prefer not to log in. Can I still use the site?

The Curiosity Place site is for registered users only.

When I try to log in to Curiosity Place, I get an error message that says "Authentication failed. Please try again."

This error message will occur if you type your username incorrectly or if you are entering an email address that you did not use to register. Your username should be your school-issued email address. If you don't remember what email address you used to register, you can register again using your school email. This message will also be displayed if you enter an incorrect password.

I am trying to choose an appropriate password, but the system keeps telling me I have entered "invalid data."

To be considered valid, your password must be 8 characters in length and is case-sensitive. If you forgot your password, go to the log-in box on the homepage and click Teachers only: I forgot my password.

I am a teacher and I forgot my user name and/or password.

Your user name is your email address. Please make sure you are using your school email address. If you registered using a different email address, you can register again using your school-issued email address. If you forgot your password, go to the Log In box on the homepage and click Teachers only: I forgot my password. You will be prompted to enter the email address you used to register and to answer your password retrieval questions selected during registration. Once the answers are submitted, you will receive a new password by email.

I am a teacher and I want to change my password.

To change your password, log in to the site with your current user name and password. On your Teacher Page, select My Profile. Scroll down to the Update Password section and click on "Edit" on the far right-hand side. You will be prompted to submit a new password. Your password must be 8 characters long and is case-sensitive.

I am a student and I forgot my user name and password.

Contact your teacher to get the class user name and password.

I am a parent and I want to log in to the site.

Parents can access the site by using their student's class user name and password.

Accessing CPO Science Courses

Where can I find my course code?

Course codes are provided via a label on the associated product or in a letter. If you cannot locate your course code, or have lost it, please contact the person in your building responsible for School Specialty purchasing.

How do I use my course code to access course resources?

 

  1. Register for a Curiosity Place account. Register for a Curiosity Place account using your school email on the registration page. Follow the on-screen instructions to complete your registration. We encourage users to register with an organization (your school or district), if applicable. Registration requires your school email address, district or school address information, and a password that is 8 characters in length. A confirmation email will be sent to your email address.
  2. Activate access to purchased courses. Once you log in to Curiosity Place, you will be brought to your Teacher Page. Select the Activate a New Course / Trial button in the My Courses area. Enter the course code that came with your product. Click Submit and wait for your Teacher Page to reload.
  3. Access course resources on your Teacher Page. Once you have entered a course code, you will be able to click on the link(s) associated with that course in the My Courses area to access related resources.

 

What is a Premium Code, or Premium Content?

A premium code is required to activate student access to certain products. Premium codes can be purchased from regional sales representatives. The premium code must be entered on the teacher’s home page.

How do I enter Premium Codes?

To activate premium content on class pages, select the Enter Premium Code link next to the course listed in My Courses area of your Teacher Page. Once this link is clicked, a light box with an entry box is displayed. Please enter the premium code for this course and select Submit.

Software Updates

Data Collector Software Update

CPO Science Equipment Support

Equipment Instruction Sheets

Other

I am a teacher. How do I add a class?

To create a class, log in to your Teacher Page. Locate the Add a New Class button in the My Class Pages area. Once this button is clicked, a light box with options for naming a class and selecting courses for the class is displayed. When creating a new class, you may select any combination of the courses for which you have entered access codes.

I am a teacher. How do I create student access to the class?

Once you have created a class, you may generate the class user name and password. Students will use this information to log in to the class page. From the class page, students can view teacher-created messages and resources from teacher-selected course(s). To create a class user name and password, go to your Teacher Page and select the Create Class Access link beneath the class name in the My Class Pages area. Once this is clicked, a window with options for creating a user name and password is displayed.  

Access to Online Assessments

If you are evaluating CPO Science and have entered a trial code, you will not have access to the Online Assessment feature. Please contact your sales consultant for a demonstration of this feature.

If you have purchased CPO Science and the Online Assessment feature is not accessible, please email CPOservicedesk@schoolspecialty.com to activate this feature for your account or to receive help with access. In the email, please include your contact information, school name, city, and state.

How do I get started with Exploros?

Some courses (e.g., CPO Science Link courses) include ExplorosTM experiences. To get started, click the link to your course from your Teacher Page. Then click the Exploros link (listed under Teacher Support). Follow the on-screen instructions to complete these four steps:

  1. Set up an Exploros teacher account
  2. Link your Exploros and Curiosity Place accounts
  3. Open the Exploros App
  4. Sign in on the Exploros App at (http://app.exploros.com/)
How do I connect students to my Exploros teacher account?

Click Help from within the Exploros app to learn more about using Exploros in your classroom.

How do I preview or activate an Exploros experience?

Click Help from within the Exploros app to learn more about using Exploros in your classroom.

I am using Firefox and cannot play animations.

You may need to install or update the Flash plug in for Firefox. Adobe Flash Player is a free plugin that allows browsers such as Firefox to display Flash media, such as animations and videos. Go to Download Adobe Flash (http://get.adobe.com/flashplayer) or find help at Mozilla Support - Install Flash Plugin (https://support.mozilla.org/en-US/kb/install-flash-plugin-view-videos-animations-games).